Important information regarding exclusions to the protection plan
○ Call out charges for lost keys or charges where keys have not been left in the lockbox as instructed, after reporting maintenance issues.
○ Keys not left in the lockbox at the end of your stay.
○ Excess trash left on departure (more than 3 black bags).Trash collection is on specific days, please return emptied bins promptly from the street to the house once the collection has been completed.
○ Any deliberate damage or gross negligence as determined by Usairtours Villas team and the property management company.
○ Charges associated with either smoking in the home and /or pets in the homes . Neither is permitted.
○ Frozen air condition units caused by leaving doors and windows open and temperatures setting below 70 degrees Fahrenheit 21 degrees Celsius .
○ Blocked toilets – charges as a result of a plumber/management company being called to unblock due to excess paper and/or any foreign objects.
○ Late checkout charges where the home is not vacated by 10am.
○ Unreported accidental damages.